Privacy Policy

Privacy Policy

Last Updated: 02 August 2025

This Privacy Policy explains how PolicyBird (“we”, “us”, or “our”) collects, uses, shares and protects your personal data when you use our website and services. By accessing our site or using our services, you agree to the practices described here.provide advisory and assistance services; underwriting, pricing and claims are handled by the insurer.

Scope & Sources of Information

This policy applies to data collected via our website, forms, emails, WhatsApp and other channels we use to communicate with you. All insurance quotes, proposals, policies, and product information provided through PolicyBird are sourced directly from the official portals of IRDAI‑approved insurers.

Personal Data We Collect

We may ask you to provide certain personally identifiable information to contact or identify you. This may include (but is not limited to):

  • Email address
  • First name and last name
  • Phone number
  • Address, State, City, ZIP/Postal code
  • Policy details you share with us for review/servicing

Usage Data (collected automatically)

When you use our site, we may collect information such as your IP address, browser type/version, pages visited, time and date of visit, time spent on pages, referral URLs, and unique device identifiers. If you access the site via mobile, we may collect device type, mobile OS, mobile browser type, and IP address.

Information from Third‑Party Social Media Services

If you choose to log in or interact via third‑party social media (e.g., Google, Facebook, Instagram, Twitter, LinkedIn), we may receive information associated with those accounts (such as your name, email, profile information or contacts) in accordance with your settings on those platforms. You can stop sharing at any time via the third‑party platform settings.

Cookies & Tracking Technologies

We use cookies, beacons, tags and scripts to operate and improve our website, remember preferences, analyse usage and tailor content.

  • Browser Cookies: Small files stored on your device. You can set your browser to refuse cookies, but some features may not work properly.
  • Web Beacons/Pixels: Small electronic files used to count visits, measure engagement (e.g., email opens) and compile stats.
  • Session vs. Persistent Cookies: Session cookies are deleted when you close your browser; persistent cookies remain until they expire or are deleted.

Categories we may use: necessary (site operation), preferences (remember settings), analytics (site performance), and communications (e.g., remembering form inputs). You can manage cookies via your browser settings.

How We Use Your Information

  • Respond to enquiries and provide insurance advice and quotes.
  • Share policy options, renewal reminders and service updates.
  • Assist with claims processing and communicate with the insurer on your behalf.
  • Operate, maintain and improve our website and user experience.
  • Comply with legal, regulatory and audit requirements.

We do not sell or rent your personal data. We may share your information with:

  • Insurers: e.g., TATA AIG, for quotes, servicing and claims.
  • Service Providers: email/SMS tools, website/CRM vendors—under confidentiality obligations.
  • Authorities: when required by applicable law or to protect legal rights.
  • Business Transfers: if we reorganise our operations; we will ensure similar protections continue to apply.

Legal Basis, Storage & Retention

We process your data with your consent, to perform services you request, to comply with legal obligations, and for our legitimate interests (such as improving services and preventing fraud). We retain data only as long as necessary for the purposes described, or as required by law, regulatory or audit requirements (for example, complaint handling or statutory record‑keeping).

Data Security

We use reasonable technical and organisational measures to safeguard your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

  • Request access to, correction of, or deletion of your personal data (subject to legal obligations).
  • Withdraw consent where processing is based on consent.
  • Opt‑out of marketing communications at any time via unsubscribe links or by contacting us.
  • Manage cookies through your browser settings.

To exercise your rights, contact us at info@policybird.in.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us so we can delete it.

Third‑Party Links & International Transfers

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices. Your data may be stored or processed on servers located outside your state or country; we take reasonable steps to ensure appropriate protections are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws or our services. When we do, we will revise the “Last Updated” date above. Please review this page periodically.

Contact Us

Email: info@policybird.in